When are Mods Online?

[Emmie]

I wish to also point out that the purpose of moderators is not to be around in the game for people to reach out to. It's to deal with reports. Perhaps there is such a game with moderators like that, but I have played WoW, SWtOR, ESO, BDO, Warhammer Online: AoR, Wakfu, Blade and Soul, ArcheAge and some others, and I've never seen moderators/GMs etc run around in the game to help people directly, it is always dealt by with reports and tickets. You can make reports, and you can email the moderator email with issues, we also have this forum. No, our goal is not to have 24/7 moderators walking around in the game, that would be silly and unpractical. Yes, you can find moderators in-game sometimes, but that is not, and never will be their purpose.
Side note to this though, if I am in the game, and have time, I will help out. And I imagine the other moderators are the same. I just want people to understand, cause I see this complaint a lot, no. 24/7 moderators running around in the game is not, and never will be an intended feature.