07-24-2019, 09:10 AM
Hello Vadim, and hello Everyone else who cared.
First of all , I really appreciated your detailed response here. (Unlike the support team mail, who themselves sounded confused with the whole situation)
Here is the link of my conversation with support team: https://imgur.com/a/FqxzO9e
I quote their reply when i asked how this happened:
"here is a big problem with this and this problem already cost us a
lot of money. The original owner of certificates refunded them all."
What does that mean? Support is saying that the original buyer returned the certificates and took refund. its pretty much what it means and its exactly what i wrote, i did not have to 'made up' a story for that.
This has been going on for 2-3 days, and not even for once, your team gave a proper clarification to me in reply of my mail. The explanations you are giving me over here could have been mailed me when i asked repeatedly.
And , yes.. i absolutely agree that players can be refunded if only the issue is with approved sellers. I have been scammed before and i never asked for a refund from MNF. But you must also understand that this is not a regular scam. its something unusual which is not at all the players' fault, and is an issue involved with MNf and your payment getway. And i think me and the other users who mailed you should get a proper explanation ( Which support team failed to give us so far in my mail conversation)
You cannot just get away by saying that its not your fault, and that you also lost money. As the business owner, its your responsibility to address genuine grievance. Successful businesses would lose money and still put customer first.
Anyway, This is to inform you that the player has refunded me and i have already informed the same to support via mail. I am going to replace the codes that i have sold to those 10 buyers who took them from me.
I respect your decisions, but i honestly would appreciate and expect support team to take our concerns more seriously.
Regards & best wishes
-Nikita_
First of all , I really appreciated your detailed response here. (Unlike the support team mail, who themselves sounded confused with the whole situation)
Here is the link of my conversation with support team: https://imgur.com/a/FqxzO9e
I quote their reply when i asked how this happened:
"here is a big problem with this and this problem already cost us a
lot of money. The original owner of certificates refunded them all."
What does that mean? Support is saying that the original buyer returned the certificates and took refund. its pretty much what it means and its exactly what i wrote, i did not have to 'made up' a story for that.
This has been going on for 2-3 days, and not even for once, your team gave a proper clarification to me in reply of my mail. The explanations you are giving me over here could have been mailed me when i asked repeatedly.
And , yes.. i absolutely agree that players can be refunded if only the issue is with approved sellers. I have been scammed before and i never asked for a refund from MNF. But you must also understand that this is not a regular scam. its something unusual which is not at all the players' fault, and is an issue involved with MNf and your payment getway. And i think me and the other users who mailed you should get a proper explanation ( Which support team failed to give us so far in my mail conversation)
You cannot just get away by saying that its not your fault, and that you also lost money. As the business owner, its your responsibility to address genuine grievance. Successful businesses would lose money and still put customer first.
Anyway, This is to inform you that the player has refunded me and i have already informed the same to support via mail. I am going to replace the codes that i have sold to those 10 buyers who took them from me.
I respect your decisions, but i honestly would appreciate and expect support team to take our concerns more seriously.
Regards & best wishes
-Nikita_